REFUND POLICY

SERVICIOS MÉDICOS E INVERSIONES LOS ALERCES SPA (hereinafter, “Evanhub”), by virtue of the provisions of letter b) of Article 3 bis of D.F.L. No. 3, which establishes the consolidated, coordinated, and systematized text of Law No. 19.496 on the Protection of Consumer Rights, expressly informs that no changes, refunds, or returns will be made solely at the buyer’s discretion once the purchase process is completed through this website, i.e., there is no right of withdrawal.

The transaction will be subject to verification of the buyer’s data by the banking entity or other relevant parties, as applicable.

Before confirming the purchase through the website, the buyer must carefully review that their personal data is correct and up to date. In this regard, it is reiterated that no changes, returns, or refunds will be made solely at the user’s discretion, except for refund requests based on valid and verifiable reasons that result in the user being absolutely unable to attend the service. Such situations may include: medical leave, user illness, death of a close family member up to the second degree of consanguinity, among others. Evanhub has the authority to accept or deny a refund request regarding a specific service. The user must contact Evanhub up to 48 hours before the scheduled service via email at contacto@evanhub.com. Evanhub will communicate the resolution to the user. If the refund is approved, it will be processed within a maximum of 60 calendar days. The refund will be made according to the payment method used by the customer, in accordance with this clause, unless the customer requests an alternative refund method, providing Evanhub with all necessary information to complete the operation.

The above is without prejudice to cases of refunds due to service cancellation by Evanhub, changes in date, time, professional, location, or other differences from what was originally communicated to the buyer. If the event is modified or postponed to another date, time, and/or professional, the buyer may choose between: (i) a full refund of the amount paid for the service, according to the terms explained in this Refund Policy; or (ii) retaining the paid amount and coordinating with Evanhub to reschedule for another date, time, or professional, as convenient for the user.

For any case in which a refund applies according to this Refund Policy, the refund will be executed as follows, depending on the payment method used:

  • If paid by credit card: the reversal will be made to the credit card used;
  • If paid by debit card: the refund will be made via electronic transfer, after verifying the buyer’s identity;
  • If the purchase was made through another payment method: the money will be refunded to the account used for that method;
  • In exceptional cases where the payment method fails due to reasons beyond Evanhub’s control, the reversal will be made via electronic transfer to the customer’s account, and the customer must provide Evanhub with all necessary information for the operation.

Evanhub has a period of 60 calendar days to process the refund, counted from the date the user requested the refund, under the causes established in this instrument, provided that the user supplies the necessary information to complete the refund.